Salesforce Customer Experience (CX) Integration


For organizations running Salesforce Sales, Service, or Experience Cloud alongside SAP, we deliver powerful integration solutions that create a 360° view of your customer — no matter where the data lives. From lead to loyalty, we bridge front-office engagement with back-office precision for truly connected customer experiences.

What We Deliver:

Master Data Synchronization

Bi-directional sync of accounts, contacts, and addresses between SAP and Salesforce using SAP Integration Suite and native Salesforce APIs — ensuring clean, consistent data across platforms.

Quote-to-Cash Automation

Connect Salesforce CPQ with SAP S/4HANA Sales to enable real-time pricing, inventory checks, and seamless order-to-invoice workflows.

Unified Service Management

Sync support cases from Salesforce Service Cloud with SAP CRM or S/4HANA Service for streamlined, end-to-end service resolution.

360° Customer Insights

Blend SAP billing, contract, and usage data with Salesforce engagement data to create rich, actionable dashboards using SAP Analytics Cloud and Salesforce Einstein Analytics.

Prebuilt Connectors & Custom APIs

Leverage and extend out-of-the-box iFlows or build tailor-made integrations using SAP Cloud SDK — built to meet your unique business needs.

Data Privacy & Compliance Built-In

Ensure every integration meets global and regional compliance standards

By seamlessly connecting Salesforce’s customer-facing power with SAP’s operational backbone, you unlock a new level of agility, insight, and service excellence. From sales to support, every interaction becomes smarter, faster, and more personalized — giving your teams the tools to deliver truly unified customer journeys that drive loyalty and growth.